Shipping & Returns Policy
This Shipping & Returns Policy applies to all orders placed with The Outdoor Culture Kenya through our website https://theoutdoorculture.co.ke. Our goal is to provide reliable delivery services and a fair, transparent returns process for our customers.
1. Shipping Policy
Delivery Coverage & Timelines
We deliver orders across Kenya. Delivery timelines may vary depending on your location:
Nairobi & Major Towns: 1–2 business days
Other Regions: 2–3 business days
Same-Day Delivery (Nairobi Only): Available for select items when orders are placed before 12:00 PM
Orders are processed within 24 hours after confirmation, excluding weekends and public holidays.
Shipping Fees
Shipping fees depend on the size, weight, and destination of your order. The applicable delivery charges will be calculated and displayed at checkout before payment is completed.
Shipping Partners
We work with trusted courier and logistics partners to ensure secure and timely delivery, including but not limited to:
Fargo Courier
G4S
Sendy
Courier selection may vary based on location and package size.
Order Tracking
Once your order is dispatched, you will receive a tracking link via email or SMS. You may also track your order by logging into your The Outdoor Culture Kenya customer account.
2. Returns & Refunds Policy
If you are not fully satisfied with your purchase, you may request a return within seven (7) days from the date of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return:
The item must be unused, unworn, and in its original packaging
The item must be in a resalable condition
Proof of purchase (order confirmation or receipt) must be provided
Return Shipping Costs
Return shipping costs are the responsibility of the customer
If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping costs
Refund Processing
Once we receive and inspect the returned item:
Approved refunds will be processed within five (5) to seven (7) business days
Refunds will be issued to the original payment method used during purchase
Processing times may vary depending on your bank or payment provider.
3. Non-Returnable Items
The following items are not eligible for return or refund:
Perishable goods
Personal care or hygiene products
Digital downloads or software products
Customers are advised to review product descriptions carefully before completing a purchase.
4. How to Initiate a Return
To initiate a return, please contact us within the return window using the details below and provide your order number and reason for return:
Email: info@theoutdoorculture.co.ke
Phone: +254 715 584 466
Our team will guide you through the return process.
5. Contact Information
For any questions regarding shipping, returns, or refunds, please contact:
The Outdoor Culture Kenya
Website: https://theoutdoorculture.co.ke
Email: info@theoutdoorculture.co.ke
